We want you to love your purchase! If for any reason you're not completely satisfied, we're here to help with our straightforward returns and exchanges process.
Eligibility Requirements
All returns and exchanges must meet these basic requirements:
- Within 30 days of your purchase date
- Unused and undamaged in the same condition you received it
- Original packaging with all tags and labels intact
- Valid proof of purchase (receipt, order confirmation, etc.)
Getting Started
Email us at baby@thenordika.com to initiate your return or exchange. We'll provide detailed shipping instructions including the appropriate return address for your location.
Returns
How It Works
- We receive your item and inspect it within 2-3 business days
- Email confirmation sent once we've received your return
- Approval notification letting you know if your refund is approved
- Refund processed to your original payment method
Refund Timeline Once approved, refunds are typically processed within 5-7 business days and will appear on your original method of payment.
Return Shipping Costs
- Customer responsibility: You cover return shipping costs
- Original shipping costs are non-refundable (if applicable)
Exchanges (Same Item, Different Size/Color)
For Defective or Damaged Items
- We cover all shipping costs (both return and replacement)
- Email us with photos of the issue
- We'll arrange everything for you
For Size, Color, or Preference Changes
- You cover return shipping costs
- We cover shipping for the replacement item
- Contact us with your exchange request
Important Shipping Notes
- High-value items ($100+): We recommend trackable shipping or insurance
- We cannot guarantee safe receipt of returned items without tracking
- Delivery time: Varies by location once we process your exchange
Haven't Received Your Refund?
If it's been longer than expected, check:
- Your bank account - sometimes there's a processing delay
- Contact your credit card company - processing times vary
- Check with your bank - they may have additional processing time
- Still no refund? Email us at baby@thenordika.com and we'll investigate